Shady Grove Fertility in Annapolis, MD

Karen R. Is absolutely amazing and the sweetest woman ever. So kind the second I walked in to the time I was done. A smile on her face that makes you instantly comfortable.Katie drew my blood and it was the fastest and most painless blood draw I have ever had. I’m prior military so I’ve had a lot of people be vampires. She hit the vein on the first try and was over in seconds.Amy is also so incredibly sweet and very helpful!All three of these women deserve a raise and a paid vacation for being so amazing and kind on a Sunday.Thank you for being the shining light that all humans deserve and need in this dark world.

I cannot say enough wonderful things about Courtney and Janet at Shady Grove Fertility in Annapolis. From the very first time I met them, they have gone above and beyond to make every visit a positive and supportive experience.Courtney’s professionalism and compassionate demeanor immediately put me at ease. She is always attentive to every detail and ensures all my questions are answered with care and patience. Her warmth and empathy truly make such a difference during this emotional journey.Janet is equally exceptional. Her ability to balance kindness with expertise is unmatched. She consistently goes out of her way to ensure I feel supported and informed, whether it’s a detailed explanation of next steps or a simple check-in to see how I’m feeling.Together, Courtney and Janet create an environment where I feel genuinely cared for as a person, not just a patient. Their dedication, kindness, and commitment to excellence make them an invaluable part of the Shady Grove team. I feel incredibly fortunate to have them by my side during this process.Thank you, Courtney and Janet, for all you do. You are truly remarkable!

Janet and Courtney are the best when going for monitoring appts. They are always so friendly and put a smile on everyone’s face. They make a sometimes nervous visit more relaxing and less stressful.

I cannot express enough how wonderful my experience has been with the front desk staff at Shady Grove Fertility in Annapolis. patient service representative Ms.Karen at check in, and Ms.Krystal at check in/check out have always been so pleasant and inviting. Their warm and friendly demeanor makes every visit a positive experience. They go above and beyond to ensure that all my needs are met and questions are answered. Their professionalism and kindness truly stand out. Highly recommend!

Ive been going to Shady Grove for nearly a year, and I can’t say enough good things about the staff—they’re all so kind and professional. A special shout-out to Kim and Janet, the amazing nurses who handle my bloodwork. Their gentle touch and friendly energy make a world of difference, especially since I’m nervous around needles. The upbeat music they play creates such a comforting atmosphere, too. Thank you, Kim and Janet—you truly are the best!

I had the pleasure of being seen at the Annapolis office and to my surprise I saw a familiar beautiful face- Karen R. She makes each visit special, and truly makes you feel comfortable! Crystal is another friendly and welcoming face and gives excellent care. Courtney W. and Hope made my experience a lot easier. Tara was awesome! All of the staff are amazing! Thank you SGF Annapolis!

Karen R…… Is a breath of fresh air!!! She is always so helpful and resourceful and very pleasant. She is all about patient service and advocacy she does whatever she can to ensure that her patients have what they need. Always smiling and happy. She is definitely a special quality to the office. Love her!

Fertility struggle is not something that I would wish on anyone. It truly does take up so much of an emotional, mental and physical toll on you (and your partner). That being said, the staff at Shady Grove Annapolis really do their best to work with you and your situation to obtain the desired outcome. Although everyone is wonderful (Nurse Dana, Nurse Erin, Hope, etc.) A few special mentions - Karen R. at the front desk has such a sweet and lovely energy that you can’t help but be excited to see her and feel like you’re at the right place. Brittany NP is cheery, thoughtful and puts you at ease. Very deep thanks and appreciation to Dr. Mottla. He is approachable, kind, knowledgeable and patient. I truly feel like his care is very personable and that he is using years of his experience to get us to our end goal. I respect and appreciate him so much. Many thanks to everyone!

Always great customer service at the front desk. My care team is absolutely amazing. But the real stars of the show are Janet and Courtney! They always make me smile and laugh. I’m also a pretty hard stick and they are easily able to get me every time! They have made this process so much better to endure! Can’t recommend them enough !

Crystal, at the desk, became my best friend and was able to schedule me same day for blood work and went above and beyond to make it a simple and easy experience! Brittany completed the exam with kindness and was so gentle considering how anxious I was! And she helped explain what we found during my exam with ease and made me feel less nervous, and Kim has been a pleasure both times we have been to office for my bloodwork and procedure prep. We have an amazing team!!

I can’t express enough how grateful I am for the exceptional care Ive received at Shady Grove in Annapolis. Every member of the team, from the receptionist to the lab staff, sonographers, and nurses, has shown an incredible amount of compassion and professionalism. They truly make me feel like I’m part of their family. It warms my heart to be greeted by name and welcomed each time I visit. Thank you so much to Crystal, Emily, Janet, Courtney, Hope, Brittany, and Dr. Healy for your unwavering support and kindness. You all make a difference in so many lives!

Karen R made my whole morning and day! She made me feel so loved and welcomed when checking in for my appointment! I can’t wait to see her again! Janet & Courtney are two others that make the experience smooth. They are kind and dedicated to their patients.

I cant recommend the Annapolis office enough. have been coming here for several years and everyone is just wonderful. Courtney and Janet do a fantastic job with blood draw. Hope, is always a friendly face and does a great job making you feel at can you close the door? ease during Sono.

Karen R at the desk is so kind & friendly, she always remembers me and makes everyone feel welcome and comfortable.Courtney and Janet are also the best! Getting blood drawn often in the morning can be daunting but those 2 are always ready, smiling, and having fun making it much more bearable!

I wanted to take a moment to share some feedback about my experience with Colleen at Shady Grove Fertility. From the very beginning, Colleen has been incredibly supportive, knowledgeable, and compassionate. She has made what can often be a challenging and emotional process feel so much more manageable and hopeful.Her attentiveness to my needs, her willingness to answer every question, and her genuine care have truly made a difference in my fertility journey.Thank you for having such a dedicated and wonderful professional on your team. My experience with Colleen was great!

Brittany, Kim, and Courtney did a fantastic job of easing my nerves when I came in for a saline infusion sonogram. I was so nervous it would be like the HSG procedure, but it was 1000x better. The ladies I mentioned did such a great job explaining the process, and Brittany told me what she was doing every step of the way. I did not once feel like I was treated as just another patient they had to hurry with as they asked me about myself and my husband, and just took the time to really explain all the details for the procedure and what was on the screen. Overall a great experience thanks to Brittany, Kim, and Courtney.

This has been such a long and emotionally challenging journey over the past year and a half. Courtney and Janet have made the often daily and early morning bloodwork and ultrasound appointments pleasant and they always made me feel better walking out than I did walking in. They’ve been with me throughout the entire journey and have been a consistent calming and optimistic presence for me - most important they show empathy and meet me where I’m at each day that I see them. I’m so grateful for women like them who always show up and make their patients feel at ease throughout a very emotionally draining process for women. They do all of this amidst all of the challenges that the healthcare industry is facing today - I’m just so forever grateful. The office is efficient, very easy to get appointments and the entire staff from the front desk to all of the nurses and technicians are absolutely wonderful. Don’t even get me started on how amazing Dr. Healey and Emily Roderick, RN are - there aren’t words!

Courtney & Janet always know how to make you smile when you come in. They know what theyre doing with the blood draws and make it a good experience for anybody who is leary about it! Love them girls! I also love how I can come in and be seen so fast, they dont mess around!

The medical team at SGF Annapolis were incredible throughout my journey. With their expertise, we were able to conceive and add our baby boy to our family. I will not hesitate to turn to them again in the future.

Shady Grove in Annapolis is amazing. They make a difficult time and process something you can handle with their support and knowledge. The staff, especially Courtney, Janet, and Kim make going in a better experience with their smiles and friendly welcome. Thank you!

Janet & Courtney are always the ones who do my bloodwork and they are amazing & so sweet. Hope is usually the ones to do my scans and she makes the process a lot less stressful. She talks through the whole scan and is so sweet. I cant rave enough about how wonderful they are. My husband and I couldnt go through this process without such caring people. We really got lucky with Dr. McKeeby & Colleen. I couldnt ask for a better nurse or doctor. Colleen has such a comforting energy to her that makes even the hardest news a little easier to hear.

This review is specifically for Janet and Courtney...I have been a loooong time patient with many setbacks and heart breaks. Janet and Courtney have turned into the only piece of silver lining to help keep my heart rate and blood pressure semi-normal when I come in. They know me by name, remember past conversations (even ones not related to my care), have mastered my obnoxious veins, and have provided comforting hugs when I have broken down and cried (which has been multiple times). My IVF journey is coming to an end very soon, and while the outcome is uncertain, having Janet and Courtney as part of my team has been much needed, much appreciated, and they will most definitely be remembered for their kindness. -Abigail Brown

Courtney, Janet and Kim are all amazing!! I have been coming for blood draws for months and am not an easy stick. Courtney and Janet have both have gone above and beyond to make sure they are able to obtain blood all while making sure I do not have a bad experience. Kim has been able to help distract me since I don’t always do well with needles.

The Annapolis office is amazing. I have ended up with Courtney drawing my blood most days, but all the girls are fantastic. As a patient needing fertility help, you already feel discouraged. However, the doctors, NPs and office take the time to answer all your questions and make you feel like a person. I would highly recommend the Annapolis office!

Karen R. Was a delight to walk into for check-in. Makes an otherwise daunting and tedious experience a bit brighter having a smiling face greet you upon arrival.Janet is a familiar face, as I see her most days in here. She always has great jams playing in blood draw. I appreciated her asking if the arm I chose for the day was ok as it was bruised (they both were so lesser of two evils). She took care to choose a vein away from my current bruise and nailed it! When you get blood drawn this often and stick yourself with needles multiple times a day, it’s great to have someone who can alleviate any discomfort and show they care.These ladies make this place a not-so-bad place to be. The more you go, the more familiar you get with the regular staff and the more comfortable you become with the whole process.

Janet and all the nurses at the Annapolis office are amazing! I have a 2 hour drive into the office but they make it well worth it. I’m so glad to have such an amazing team helping me through this very taxing process.

I was very nervous to get my SIS and my care team were so patient with me, told me the steps throughout the procedure, and even asked if I wanted to listen to music to help calm my nerves. So they played Sabrina Carpenter on blast during the procedure which was thoughtful of them. The procedure was over before I even knew it and it didn’t hurt at all! I was very relieved and thankful.

My experience at SGF Annapolis was AMAZING!!! From my checking in with Crystal to my sonogram appointment with Brittany and Courtney! Brittany made me comfortable and answered questions I had in regard to the sonogram. Sonogram was Actually great! And this is coming from someone who is scared of the tinniest needle. Thanx to Crystal, Brittany and Courtney for making my appointment a comfortable one.

Everyone is always so friendly and nice at the practice. Love Janet and Courtney for all the early morning blood draws! You girls are awesome!

Throughout my extended time at SGF, I have been able to establish a really positive relationship with my nurse, Colleen. Time and again she has gone above and beyond in her standard of care! She takes the time to listen to my concerns and answers my questions promptly with patience and clarity. Her knowledge and professionalism is evident in every interaction. I am grateful for her expertise, support, and compassion. She truly has made and continues to make such a big difference in my fertility journey!

Brittany, Janet, Courtney, and Kim made my experience much easier than I expected. The procedure said there was going to be some discomfort, but they made me feel very relaxed and safe. It was a very pleasant experience, as the discomfort was minimal.

Karen R. at the front desk is incredibly kind and helpful! She goes above and beyond to make every interaction smooth and welcoming. Her warm smile and willingness to assist make such a positive impact. Thank you, Karen, for all that you do!

I could go on forever! I absolutely love the staff at SGF Annapolis. Courtney, in the bloodwork lab, is one of my favorites to see on my visits! She is always smiling and is such a joy to start the morning with after driving an hour and a half to the clinic.

Shady Grove’s staff have all been so wonderful and kind. Today at the front desk, Karen R., was so kind and funny. She made me smile and laugh as I checked in. We bonded over days that you make work, even when you think they won’t.

I am fortunate enough to be a surrogate and this is my second journey using Shady Grove. When I discovered my second set of parents were also working with Dr Mottla I was excited, throughout my first journey he was nothing short of wonderful and I looked forward to working with him, and his team again. Now that Im 10 weeks pregnant I can happily say the second time was just as great as the first. Dr Mottla is incredibly personable and caring, he makes sure everyone feels heard and considered. His team, are also very communicative and quick to respond to portal messages. Im happy to be progressing through the pregnancy but sad to be saying goodbye to Dr Mottla and his team.

I have a significant fear of needles, and every time I work with Cortney, she distracts me by sharing a story to help me take my mind off getting my blood drawn. She always has a wonderful attitude whenever I see her. Thanks, Cortney!

I worked closed with my RN Beth at Shady Grove in Annapolis (and Rockville). I always felt seen and heard, and Beth took her time to answer each and everyone on my many questions with patience and warmth.I feel lucky for such a supportive team, and for an office that was always easy to contact and get an appointment with (even sameDay).Would definitely recommend!

I had the pleasure of working with Dr. Chason. She is very Knowledgeable and guided us through our IVF process to have our little miracle baby. I would highly recommend her to anyone in this clinic. And we can’t wait to see her again in the future. She is the absolute best.

Courtney & Janet are rockstars, make my morning! Always so empathetic, quick and efficient.

So far the doctor and the team are great . However, if you’re ever in a bind they will tell you to reach out to the financial counselor, and Sherron ( her name) will then proceed to tell you how they CANT HELP WITH ANYTHING. They can’t help if you ask to break your payments up in two or anything up the such . She is very nonchalant and In reality it’s utterly disgusting.. Anyhow, the rest of the team so far is really nice . To bad the financial part wasn’t better.Also, i looked for my blood work which I took the first day I went and my information from the first ultrasound. None of that information is in my portal so i can’t see anything, mind you i did that in October before my bday , we’re now in December and still nothing . Idk I didn’t see many black faces and Annapolis has its history … maybe there is something going on there idk.

My visit today went well and the team at SGF was great. Crystal welcomed me warmly and Kim and Courtney kept the bloodwork calm. After that Janet helped me to my next step of the appt and Hope helped answer my questions. Thank you team!

The care at Shady Grove really is top notch. Our provider, Dr. Healy, and her nurse, Katie, have been absolutely wonderful over the past 7 months! Whenever I have had a test or procedure I feel that genuinely care to check in and explain or see how I am feeling. During several ultrasounds I have had the pleasure of meeting other providers and they were all very nice as well. Unfortunately, I needed to call the triage nurse line afterhours twice within our time here and both times I got a very prompt response from a nurse who was knowledgeable and able to put my worries at ease. We will definitely be going back to Shady Grove in the future to transfer some more Embies.

Janet is amazing. I always have the pleasure of having her draw my blood. She has a warm personality that puts you at ease. She is quick and skillful. It’s always a pleasure to see her.

Janet and Courtney were fantastic with lab draws and being the familiar faces that I saw every day when arriving at the clinic. They are extremely patient and made a connection with me on each visit to Shady Grove. My experience has been positively impacted by both of these ladies.

We LOVE our SGF team at Annapolis! Colleen has been such a support, always answering questions and returning calls quickly, and never making me feel silly for the questions I had. Getting prescriptions refilled was always quick and easy, and Colleen reviewed all options to help me identify what would work best for me and my family. She felt like a 3rd partner in this process throughout which is such a relief going through this process!The reason for 4 stars is that 3 years ago when my wife was going through IUI and then IVF, the whole clinic felt so much more personal (everyone knew our names and knew what we were in for, etc without us even saying anything). It seems the practice has gotten a bit larger and while some staff for sure still know is all the things (love my bloodwork girlies too!!). It just felt slightly less personal, but still Fantastic care nonetheless!

Ive been a patient at Shady Grove for about a year and a half. Overall my experience has not been great. Most of the staff are friendly and helpful but I have had a negative experience with a few. Most recently I discovered that the financial estimate they gave me before beginning treatments was very wrong. I now have several bills that I didnt expect to have totalling near $1K. Also, my original doctor advised me to move forward with treatment despite certain test results showing values above what he previously told me was not ideal and had stopped treatment plans due to that value in the past. It made me feel like he just wanted to get paid and wasnt concerned about having the best chance of success. I raised my concerns on multiple occasions and was repeatedly told it was fine and to move forward. I ultimately chose to move forward because they had told me it was 100% covered by my insurance. Now the truth comes out that its not covered and I have a heap of bills. I have switched Doctors and feel hopeful they she will be a better fit for me. However I have had many calls and emails from the financial department and still no resolution to their financial error.

Karen R. from the Columbia office was at the Annapolis office today and it was so great to see her as always! She always has a smile and a warm welcoming demeanor. It definitely helps you feel at ease. One of the best staff members that SGF has!

Karen R. made an early Saturday morning appointment a great experience. Going through this process can be incredibly challenging and it is made infinitely easier with an amazing care team! Thank you, Karen!

I know that if Karen R. Is at the desk when I come into the office, it’s going to be a good visit! Her smile is infectious and she has a wonderful way of making me feel at ease. Thank you Karen!

Courtney, Janet and Brittany.NP were very helpful and went above and beyond to make us feel comfortable and at ease throughout each step. My wife and I cant thank them enough for all that they have done. Thanks so much for all that you do!!! Till next time.

Dr. Chason has been amazing! She has gone above And beyond to ensure I felt comfortable and safe throughout the entire process! Also, Karen R from the Columbia branch was working at the Annapolis location and she was wonderful! She went above and beyond to help me and made me smile both times I have checked out with her !!!

Courtney, Janet and Brittany were the best!! They were all so friendly and helpful. I appreciate how friendly they were, it makes me feel comfortable and not nervous.

Fertility treatment can be the biggest rollercoaster to ever experience, but having Dr.Chason and her team brought so much ease. From day 1 to day of graduation I was treated with so much love, care and support. My nurse Allyson was the best, I had a sonotech name hope once tell me I am in good hands with having Allyson as my nurse and she was not lying. The Annapolis location is my favorite location! I will truly miss Dr.Chason and her team.

Karen R. Was great at my check-in today on Sunday October 13,2024! She has a great personality! She made me smile

Karen at the front desk is the sweetest! Hope, Allyson, and Dr. Mottla are the absolute dream team. These are the people you want in your corner through your fertility journey.

Courtney and Janet are the best! Making you feel at home and delivering the upbeat music you need in the morning to make you at ease!

Courtney and Janet were amazing during my blood draws! So upbeat and put me at ease, I didn’t even feel it!

Janet and Courtney are lovely. They are so crucial to the SGF experience. I appreciate them and the entire SGF team.

The Annapolis SGF team is the best! As soon as I walk in, Chrystal at the front desk knows me by name and I am checked in within seconds! The staff is quick and efficient and always makes me feel welcomed. I highly recommend this office! Thanks so much for your continuous care.

I was one of the first patients Friday morning when it was discovered that many of the SG systems were down due to the global outage. Courtney, Brittany, and Hope were AMAZING in finding work-arounds to get my monitoring appointment complete in a timely manner so that I could still get to work on time. What could have been a terrible appointment was saved by their excellent bedside manner!!

Karen R is a happy person to encounter at the start of your appt. She did a great job!

Dr. Chason and her team provided excellent care as we navigated trying to conceive again after recurrent pregnancy loss. They walked us through extensive testing, developed a treatment plan to help sustain pregnancy, and provided thorough oversight during my first trimester. Fertility treatment can certainly be an overwhelming process, but each staff member was compassionate, patient, and incredibly encouraging. My husband and I are so appreciative of SGF and would highly recommend!

Karen R made my Sunday appt so positive and bright! IVF can be incredibly hard so to have someone make you smile and help you feel like yourself was everything to me!

Annapolis team is always great! Courtney, Janet and Brittney in Annapolis are always so caring through this process!

Karen R. At the front desk was very sweet and welcoming. Shady Grove knows how to take care of you!

I’ve been here multiple times for various consultations and procedures. Everyone I’ve dealt with has been fantastic specifically Courtney and Brittany. I can’t recommend Shady Grove enough!

Everyone has been great, very kind and communicative! Janet and Courtney are wonderful, very knowledgeable and helpful.

My experience here with the medical team has been great,I haven’t really much talk with the Dr. cos the nurses and ladies upfront (sweet medical assistant Karen R )has been very personable and understanding of what we going thru especially if I am running late to my appt cos am coming from school. Katie rn, Karen R and the lab ladies have all been great. Thanks for all you do.

Working with Shady Grove to conceive made a difficult time in my life so much better. They are attentive, considerate, thoughtful, knowledgeable, communicative and caring. Dr Chasen is amazing to work with and I felt like we were in the best hands from day one. I would recommend this practice to anyone I know experiencing infertility.

Staff is awesome including Courtney & Kim Brittany. From Front Desk up to Dr. Mottla are amazing.

I have to say Karen and Crystal are amazing the customer service was outstanding. Able to help me with questions and help me understand how to make things work to my knowledge! Thank you

I’ve been working with Shady Grove for almost a year now and cannot recommend them enough. Dr. Chason is amazing! Her bedside manner is 10/10. She is always incredibly understanding, informative, and just super nice in general. My nurse, Kelly, was also great. She was very responsive and understanding of all my anxious questions. In dealing with something as difficult as infertility, it was nice to have so many great people assisting me throughout the process.

Karen R. always brings a smile to my face whenever she’s at the Annapolis office! She is friendly and caring.

Courtney and Janet were extremely helpful while getting my lab work this morning. Their attitude made all the difference

Karen and Crystal make walking into shady grove so so less intimidating with their warm welcomes!

Overall a wonderful experience, my husband and I felt taken care of and were kept up to date on all care and procedures. Shady Grove and Dr. Healy really helped us reach our goals of starting a family of our own and we couldnt be happier.

Janet and Courtney are quick and efficient while also being personable! All around great experience!

Karen R was an absolute treasure this morning. She made me smile when I was Running late and a nervous wreck

So happy with my experience at Shady Grove Annapolis. Dr. Chason is wonderful and not only addressed our needs from a medical perspective, but was also sensitive to the emotional hardships we’ve been through on our journey with recurrent pregnancy loss. The office staff is efficient and was able to accommodate me wherever I was in my cycle, I never felt like anything was delayed or on hold due to Shady Grove - they schedule around the needs of the patient and make things work. An IVF clinic is not a place any of us want to find ourselves, but Shady Grove Annapolis is one of the good ones! We graduated today and feel incredibly grateful for Dr. Chason, our nurse Michaela, and the entire nursing team who helped us get to this point.

Overall, our experience with Shady Grove was amazing. At the start, we were nervous after hearing other couples’ journeys through IVF. We selected Shady Grove after our consultation with Dr. Mottla and our RN Dana Poldmae. Dr. Mottla was incredibly thoughtful in walking us through the process and making us feel at ease. He was patient in answering all of our 1000 questions! Dana provided detailed calendars and responded to all our ad hoc questions. Overall the team was very warm and empathetic and we felt well supported.

Thank you Janet and Courtney for always making me early morning bloodwork visits so easy, enjoyable and painless.

Karen R was very friendly and helpful is definitely nice to walk in a place to see someone so happy to see you and willing to help

I have been a patient with Shady Grove since 2020. I have enjoyed working with Dr. McKeeby & his clinical team. I found the practice to run very smoothly and the staff has always been very friendly. It doesnt matter who I see at each appointment, everyone is extremely respectful and hoping for a successful outcome. I would highly recommend this practice!

Karen R. Made me smile!! She typically works at the Columbia office but what a blessing it was to see her today!

The people here are amazing at taking care of you, Michaela is a wonderful care manager and Karen R. always takes care of us at the checkout desk.

The staff, from the front desk to the nurse practitioners and doctors, are some of the most amazing people I’ve had the pleasure to work with. They are genuinely happy to help you and support you through what is a very challenging process. They make each office visit welcoming and comfortable. It’s been an absolutely pleasure working with every member of the Shady Grove team!

Courtney and Janet at Shady Grove are always friendly and professional and great at what they do!

My husband and I are forever grateful for Dr. Mottla and the entire staff at Shady Grove Fertility for helping us welcome a beautiful, healthy, baby boy into this world! We felt like we were in the best possible hands from the start. Our bundle of joy wouldn’t be here without their help. I went to many locations during my time with Shady Grove and always had a positive experience. We highly recommend Dr. Mottla and Shady Grove!

Karen R and Crystal are amazing! So sweet and thoughtful!

Amazed at the incompetency of this organization. Literally every person weve worked with other than the doctors has been a nightmare. If youre going through insurance, go somewhere else. This place is preying on people in a stressful situation. If you can get someone to talk to you they arent capable of handling simple tasks like sending a prescription in. Save your money, go somewhere else and good luck with what youre going through!

Please excuse the spelling of names.The ultrasound tech Meleesa was full of energy and encouraged me to talk to a nurse which I appreciate. Cezanne did a wonderful job explaining the next steps and relieving any anxiety.

It difficult for them to draw blood and few people can do one shot with me but this time its easy .

My husband and I went to Shady Grove Towson location when I was 27 and was diagnosed with PCOS. The experience at that location was great, although we did not move forward at that time the information and experience had been pleasant. We ended up getting pregnant using other methods a few years after that experience.Now at 33 years old, the reason I am giving 2 stars.I am a current patient at the Shady Grove Annapolis location for only 3 months now and it has been the most stressful thing imaginable. The doctor that I seen was great, he was very informative and personable. After asking the Dr. the cost of IVF/IUI, he said he was unsure and looked up my insurance. After looking up my insurance the dr said I was covered 80 percent for IVF and the remaining balance would be paid out of pocket. I got test done for the next few weeks and the doctor said he was unsure why I was not able to conceive, he found nothing wrong, not even PCOS. A few more weeks went by and I heard nothing from the office, I called for days and weeks and they do not answer the phone. I have never dealt with a dr office who just never answered the phone besides shady grove. Finally when I spoke with staff in the office they seem like ppl who worked at McDonald’s instead of Shady Grove. They just kind of rush you through the process, nothing is personable. I don’t need them to be my therapist but you are working at a facility where people are struggling with starting a family. Anywho… if you are looking for a place where communication is key this is not the place.Last but not lease.Financial: After the dr informed us that IVF was covered 80 percent by my insurance, once we decided to start the process we were informed by the financial department that IVF was not covered at all and that it would be $15000. Financials should be something shared at front for all patients, but then it gets better. So after we were told the price we decided to try the IUI first since the dr could not find a reason I was not getting pregnant I for sure thought IUI would work. So after deciding to do IUI I spoke with the finance department so I can know the exact cost and not be surprised. The finance staff Felicia contacted me on 10/13 @8am, after speaking with her she informed me my insurance did not cover IVF after the dr ensured me on the first visit that my insurance covered 80 percent, I have no idea where that number came from. Felicia informed me on this call that my insurance covers 100 percent of IUI. Last week 10/23 I spoke with the nurse and wanted to move forward with the IUI, the nurse sent one of the medications to my pharmacy which I paid for. The nurse states after everything is cleared through my insurance I should begin in November. So after paying for all the medication and out of pocket for all the exams and ultra sounds that needed to get done it was pointless for shady grove. I received an email from Felicia on 10/24/23 and she informed me that my insurance did not cover it at all and it would cost $1995, excluding any medication. After questioning the 100% quote that she just gave me two weeks ago, she said that’s because your insurance change “which was not true”. I am actually still a patient with SG but this experience has been off putting. I am willing to pay any other place to perform the IUI besides shady grove.BTW: this was not at all about finance, my husband and I have great jobs that can afford each treatment. I did not feel comfortable putting my fertility in the hands of ppl who I felt did not care about the patients.All of that to say, if you are looking for a more transactional experience then shady grove Annapolis may be it for you. If you are looking for a more personable, communicative experience, please look elsewhere.

Im tired of not being able to get a hold of anyone at the Annapolis or Rockville locations. The staff is helpful, but only if you can get a hold of them. I have to go through a phone tree and navigate through the options, half of which tell me to go somewhere else and then disconnect. Best case scenario, the phone rings for a few minutes and I have to leave a voicemail. Im spending thousands and thousands of dollars and I cant even talk to a human being.

Crystal and Karen were super helpful! Made the logistic challenge bearable!

We’ve been going to shady grove since pre pandemic. The staff is friendly and helpful. When we lost our second baby at 9 weeks not only were they respectful and wonderful but they cared about my well being. They reached out the next day and they continued to follow up which was wonderful. The facility is always clean. When Covid restrictions hit it was different but not bad. Staff were still friendly just farther away. They did their best to continue the same level of care through an unforeseen obstacle and I believe they surpassed expectations.

The Shady Grove Fertility office in Annapolis provided fantastic service. The staff is attentive, efficient, and compassionate. I highly recommend this office to anyone looking to grow their family.

So far my experience has been great. I saw Rebecca Chason who was patient and friendly and I didn’t feel any judgement for my choice to be a single mom. Also Miko at the front desk was very helpful and patient with me. She made sure I had my financial coordinators information. Very pleased

I spent thousand of dollars here did 2 rounds of ivf and one FET had a major miscarriage, never even got a call or a sorry for your loss. After the last time I begged for more testing and time to heal they said they had done everything possible. Or at least thats what they claimed on my insurance. I switched to a doctor in Delaware Dirm and after going over all my paperwork from sgf they found multiple lies. They had claimed they did a hysteroscopy but they had never done one. Dirm found that my uterus was misshapen and had polyps which could be causing the reoccurring loss and are removing them. Sgf just kept telling me it mustve been a bad embryo, 3 times?? I went through so much loss so much heart break and so much time and money wasted and sgf never listened when I raised concerns that maybe it was a me issue and not an embryo issue. Now I finally have answers im not on my 3rd round of ivf with dirm they changed my meds we got 40+ follicles which is more then we ever got out of 2 ivf cycles with sgf, oh and dirm doesnt charge thousands for genetic testing they charge a couple hundred per embryo at my new doctors so we will finally have all the right answers and able to afford it now with dirm. If you can switch doctors please switch. I felt like they were pumping me full of hormones draining me and my insurance all for money and were not actually caring about my health and what needed to be done.

Karen R. at the Annapolis office was absolutely phenomenal, took the time to address our concerns and went above and beyond to get things coordinated for us!

We had a great experience at Shady Grove. Dr. Mottla was always kind and caring. Jen Lavy was our dedicated nurse and she was always available for my millions of questions. We had trouble with our online pharmacy at one point and were about to run out of medication over the weekend. Shady Grove gave us a week supply at no charge, early one Saturday morning. Everyone at the office was always happy. When we graduated, the whole staff shared in our excitement.

Karen R. is lovely to work with and always brings a smile to my face!

Karen R was awesome in helping me navigate the system.

This has been such an unpleasant experience for me and my wife. It takes several calls just to get someone to answer the phone. I asked multiple times at the 1st appointment how much everything would cost but they acted like a car salesman around the topic. After pressing they said our insurance covered 80% but still wouldnt give me a number. We had multiple tests and appointments that were paid out of pocket while we were assured the finance department would be in touch. When they finally called it was to say that the ivf treatment plan we decided on and were doing the tests for was not covered at all but that iui was 100% covered. We agreed to go that route and got the medication out of pocket while we waited the approval they said would take a couple of weeks. Yesterday we received an email from them that iui is not covered at all. They just throw out numbers to get you hooked and we were dumb enough to trust them and go with it. It was a waste of time and money. I wanted the price upfront to determine if we move forward now or if I had more saving to do. There were alot more issues but those were the main issues. Now that I have a general pricing we will find somewhere else to spend our money.

Karen R. Is always so pleasant when I come in.

Mixed feelings about Shady Grove.Pros: we had a successful ivf experience with Dr. McKeeby. We liked Dr. McKeeby and appreciated his experience and knowledge. We also saw Dr. Mottla a couple times and hes very compassionate. We liked our nurse, Ann. The staff who draw blood and do the ultrasounds are great. The front desk staff are hit or miss.Cons: they are quick to ask for money and the billing department deserves ZERO stars; they are awful. Office visits were more stressful than necessary because the Annapolis office insists on keeping the waiting room TVs on news stations at high volume and patients arent allowed to change the channel. Listening to political nonsense while waiting for a stressful appointment is not a good combo. Would be much better with just soft music or something neutral like a cooking show.

My case is so complicated and there are so many people involved. However, my nurse at Shadygrove has been so comforting and helpful in explaining things to me and trying to work with me. It’s going to be a long road but Dr. Chason is doing every test she can to make sure we have all the answers so we can do the right treatment the first time. Although I hate for it to drag out, it could save me a ton of grief later on.

I have nothing but glowing things to say about Shady Grove and specifically this Annapolis office! I found the office staff to be friendly and welcoming, the TVs had regular local morning news but honestly I played on my phone like everyone else while I waited so it doesn’t really matter, the nurses were so caring, and the morning rush is so efficient without making you feel like a number.I was impressed every morning I went in for bloodwork and the ultrasound with how they cycled through the dozens of women, but I never felt personally rushed just efficient. And since no one wants to hang out at a doctors office all that long it’s super appreciated.I also found all the nurses to be very caring and personable. They use your name, chat with you while taking your blood or doing the ultrasound, genuinely want to help and see you be successful. My nurse, Jen, was so sweet even when she had to call and give me bad news. And I felt the happiness when she finally had good news! The entire office shared our excitement when our fourth cycle of IUI worked!We had Dr. Chason and she was right on point with her treatment plans. She made adjustments based on how the previous cycle went and on cycle 4 we got pregnant, but if we hadn’t we’d already discussed what other options we had for the next couple cycles before moving to IVF. (To be clear, my insurance covers a certain number of IUI attempts before going to IVF)As my husband and I look at having a second baby we feel confident and comfortable heading back to Shady Grove in Annapolis to expand our family. The feeling of love in that office makes a difficult, emotional situation feel a little less lonely. I highly, highly recommend this office to anyone struggling with infertility.

Friendly, professional and very sensitive to every person who comes through the door.

Shady Grove has been amazing to me. Dr Mottla is a sweet heart and truly cares about his patients (do not see Dr. Mckeeby hes a jerk). Dana is an amazing nurse and always keeps me updated on what is going on. The front desk is very helpful and are always there to answer your questions. I got pregnant on my first IVF cycle. I am very happy with shady grove Annapolis and I would recommend Dr Mottla to anyone struggling with infertility. Hes a bit harder to get in with but it is very much worth the wait.

I wouldn’t be a mom of almost 2 kids without Dr.Mottla and RN Sarah T. They walked us through ever step of the process with one retrieval and two successful 1st FETs. Dr. Mottla is the most kind and pleasant Dr to work with during such a challenging process. Even while he was on vacation he was still supporting his patients. Sarah helps with all the questions and makes sure you have all the information. Patient care and concerns is their top priority. My family is forever grateful for Dr. Mottla, Sarah, SGF as a whole, and the rest of the Annapolis and Rockville teams.

Unfortunately, Shady Grove was unable to help me get pregnant, so I will have to go elsewhere. However, I realize that my case was well beyond their control, and I dont fault them for it.This was my first time going to such a large clinic, and often times I felt more like a name on a screen than an actual patient. They see so many people it is impossible for you to get any kind of personable service (outside my nurse Allyson who is amazing). Dr. Chason was my RE, and while I appreciated her insight and bluntness about our probability of success, I never saw her unless I specifically made a consult with her.My main issue and reason for my rating came from working with other staff. Rarely would I get the same answer from the front desk when trying to make appointments. I got CD1 on a Saturday the cycle I was supposed to schedule my HSG, and I was told they dont schedule them on the weekend. That wasnt what I had asked. When I called again and got a different staff I was able to schedule it for the following Wednesday. Another instance I was double booked and tried to cancel one of the appoinments but instead BOTH were cancelled and I almost missed my monitoring appointment.There was another instance where a lack of communication almost made me miss an IUI because they had me down as timed intercourse. I had to really fight to get it straightened out because I was misunderstood.With my HSG I expressed I as concerned it was gong to be painful and the staff completely dismissed my concerns. When I had my first IUI, it was really painful and the NP just laughed and said that means Im where Im supposed to be! IUIS are NOT meant to be painful, and the second and third were much better when an actual RE did them.Shady Grove is the Cadillac of fertility clinics, so if you are paying out of pocket like we were I suggest you go somewhere else. Luckily we were able to get a military discount, but they are prohibitively expensive if you dont have any type of fertility coverage. I was expecting the OOP price for a IUI to be 1000 but it was 1800 BEFORE the discount. Ive wasted thousands of dollars and have nothing to show for it.

This review is for all of Shady Grove, not just the Annapolis office. They are huge machine and know that they are the only option for fertility treatment for much of their coverage area. We felt like cogs on an assembly line for much of our journey. They made some errors (which we caught and were able to correct) but ultimately they did their job and we have a baby. They know that their clients will do anything to have a child and so they dont have to worry about individualized care or customer service.

So far, so good. Im in my first IVF cycle with SGF and the staff are all really warm and friendly. I do think they push a bit much for unnecessary tests and I will cite that the front desk doesnt upload medical records that Ive had faxed from other practices. I recommend patients be their own advocate when it comes to fertility - this clinic is very professionally run, but they seem to treat everyone the same vs the approach of a reproductive immunologist, adjusting protocol according to other factors. Overall positive recommendation.

​If I could give NEGATIVE Numbers I would...As a blessed parent, I feel Shady Grove continues to cause nothing but grief and stress to a couple so close to my heart!!Nothing is worse than seeing family constantly endure nothing but frustration, stress, depression and feeling of neglect. Shouldnt the fertility clinic treat clients with respect and assistance in achieving the ultimate goal? Sadly all I hear is about the financial REQUIREMENTS Shady Grove demands. What does it cost to show compassion, empathy, hope and consideration??When will Shady Grove stand behind their commercialized support (as shown on TV Commercials)? My HOPE is Shady Grove will WANT to evaluate their methods of care (or lack of) and prove they are 100% invested in the treatments. PLEASE--Provide ALL couples the respect deserved and opportunity for a successful outcome

Dr. Mottla, Sarah T, Rn, all front desk staff, and all blood work and ultrasound techs were so kind, professional, and efficient! Even in the middle of a pandemic this place ran like a well oiled machine! We are very pleased with our experience and would definitely return if needed in the future!!

I read alot of mixed reviews before going to Shady Grove Annapolis so i wanted to leave my review..My husband and I were both treated wonderfully by all the staff at Shady Grove from the first appt to our last. Nothing about struggling TTC is fun but they really know what they are doing, we were lucky enough to conceive on our first medicated IUI. Im now 9 weeks pregnant and have officially graduated from Shady Grove, I would definitely recommend them!

My husband and I switched to Dr. Mottla and the Annapolis office after several unsuccessful IUI cycles. We are very happy with that decision because it took several more cycles before we found success. Dr. Mottla took the time to meet with us whenever we needed, thoroughly explained (and modified) our treatment plan at every step, and was compassionate during our tough times. We also received great support from the other doctors, nurses, phlebotomists, techs, and secretaries. Without their hard work and positive attitudes, we might have given up before we conceived. We can’t thank them enough and highly recommend the entire team.

Karen R was wonderful and so helpful this morning!

If you are 40 (or even 38) and older, stay away from SGF. There are other clinics that will serve you better. I regret the time and money I spent here. Here are some of the problems with the place:- They are looking for patients that are easy wins to float their reported “stats” (e.g., younger patients)- You are subject to whoever is on shift as your provider and a lot of communication is lost between the cracks- Non-tailored IVF protocols. You need to fit into the box of the four offered.- Freedom Fertility Pharmacy costs more with SGF, compared with other clinics ($980 vs. $730 per Gonal-F pen)- Sales-like pitches to get you to use an “egg donor” if you are DOR.- SFG slots you around with birth control for their own scheduling purposesWhen I switched clinics, it was night and day, between what was done at SFG versus how it should be done.

We have used Shady Grove twice but our second time for our send child went with some issues. Basically, our first cycle had to be canceled due to complications and we had explained to Dr. Mottla that we could no longer continue as we couldnt afford to. He had offered to us to continue and only charge at 50% of their normal fees and we agreed (over the phone). When it was all said and done and time to pay the bill we were told they couldnt charge it all at 50% and only discounted two of the visits. Imagine our surprise when we learned we now had to pay twice what we were expecting - we were even told at every visit that there was no balance. Bottom line - this company is only about money and make sure you document everything from them and get everything in writing before committing.

They didnt seem to want to address what I made my appointment for, but instead pushed and pushed for treatments. It came off to me as their main concern was making money off of me, but not addressing my issues. I couldnt get out of there fast enough. They have really left a bad taste in my mouth and I will not be returning... Cant wait to see the bill.

ZERO Stars. This place is awful. If I can urge you to do one thing, it would be to GO ANYWHERE ELSE! Try Hopkins, try ANYWHERE but this place.My wife and I specifically chose Shady Grove after seeing that they help with LGBT family planning. We scheduled a supposedly free consultation, and have had one issue after the next since arriving at that consultation.We were only scheduling to get more information on tracking ovulation and looking into diagnostics to make sure my wife was ovulating, due to difficulties with tracking when she was ovulating. We were clear in stating that we did not necessarily want to pursue any treatments beyond the diagnostics, nor did we want any involvement with a sperm bank.Upon arriving, Dr. Mottla was very nice. You will want to note that the remainder of the staff there do not redeem the clinic as a whole, since interactions with the doctors are minimal. After meeting with the doc, we were taken into a room to discuss what happens next. Several times, inferences were made about us selecting a sperm bank (we reminded them we have not decided if we want to go that route), and scheduling testing. They explained what my wife would need to do, then glanced at me, told me I would also need to do some sort of blood work, but dont worry, thats the only thing we will need you for. Ha. You can be damn sure that they made me sign all of their paperwork for when they need me to pay the $200 bill they keep sending for their free consultation.Imagine a heterosexual couple goes in to the clinic to get help because the husband found out he was sterile. Would you EVER tell him dont worry, thats the only thing we need you for, or would you be sensitive to the fact that it must be hard enough for him to be coming in, feeling powerless about not being able to have a baby with his wife, and that OF COURSE we need you too? Because I am pretty sure that, at some point, he is going to be needed to parent the child he is asking for help in making. Being told I wasnt needed was one of the most insensitive, ignorant, discriminating situations I have ever encountered.And now back to the what to do next part of the consultation. They do not customize anything to the patients needs. If that were the case, they would not have repeatedly pushed for us to decide on a sperm bank. They would have actually made notes about our custom plan, instead of telling my wife we as a couple need (oh wait, maybe they do need me for something else) to see their social worker to make sure we are both prepared for dealing with creating a child through a sperm bank (there it is again, still never committed to using a sperm bank, yet you want us to check another box and bill our insurance for another service/co-pay).After that experience, my wife and I vowed we would, at all costs, go anywhere but this place for anything other than the diagnostics which were already ordered. And thankfully, the diagnostics showed EVERYTHING IS FINE. If we had let them continue to bully us into unnecessary steps, imagine how much larger our bill could have been for NO REASON AT ALL!!!The only thing this place wants to do is make money, as the only protocol they push is the one which will make them the most money, the fastest. I have seen used car dealers with more tact in their approach--how sad that this place is supposed to be a medical practice. The only thing I am sorry about is that we ever trusted them to be sensitive to LGBT families (it is clearly just another marketing scheme for them to make MORE MONEY).P.S. They claim military discounts, but I can assure you that they didnt offer one for the $170 consultation bill they have been harassing us with.

Underwhelmed. Just felt like you’re on an assembly line the whole time. I never actually met my doctor or saw him on video chat. It seemed they didn’t have enough time for your specific needs or focusing on you individually. Nice staff but just Ehh

I love this office! The staff is friendly and I’m usually seen very quickly. Dr. Chason and my nurse Sarah have been amazing through this process. I highly recommend!

Shady Grove says they wish to help... including with financial assistance. There are many of us out there who are not rich but are looking for help in starting a family. All Shady Grove cares about is money,.. not helping families grow as they claim . It has destroyed my hope of receiving help for my infertility and crashed my dreams of growing my family.

Janet and Courtney are the best!

Karen R was a ray of sunshine this morning!

Thank you Dr. Motlla, SGF staff, and mainly nurse Allyson for taking care of me! We are awaiting our baby girl. Thanks for all you do :-)

My husband and I worked with Dr. Chason and she was wonderful every step of the way. I highly recommend working with her!

The team is so caring and amazing.

Go to Europe and save $10000. this place and all other ivf in the US is an assembly line scam. $300/visit just to sit in the office and gain little info from their rude staff. your dollars are a vote in the economy. all medical here is a scam. spend it where ppl care.

Nice and easy and friendly

By far the worst to deal with very unprofessional and lack communication.Everything since day one with me and my wife has been notified to us last minute.

The woman 07/29/2022 at 3:00 PM that assisted me by phone in the front desk is rude, without any empathy, and she didnt help me with what I was asking for.

Belcher Pavillion third floor!

Very caring, friendly, peaceful

I’m considered a geriatric patient who has had tubal ligation but was able to conceive successfully under Dr. Doyle’s care. We are now working under is care with our second.I wanted to express my gratitude to Shady Grove Fertility and their awesome staff. I started over three years ago with their Rockville office and moved out of town to AA County and continued with Dr. Doyle, his awesome nurse Marina Martinez who I must say has the best patience with me as I know I can be a handful with all my questions, and their wonderful financial educators, Sandra Guevara and Koko Madrigal. Both of their financial educators took extra steps to assist with my unique situation.Since moving to AA county our regular visits are in their Annapolis office with some in the Columbia office. The staff in both those offices are phenomenal as well. I wish I knew their names to recognize them. Karen R in their Columbia office at the front desk is definitely memorable. I just love her and her infectious personality. Her warm welcome will just brighten your day. Ms. Loretta Trumble in Columbia performed two of my IUIs and was amazing and so warm and gently. She will make you feel at ease and education you of the entire process. She won’t rush if you have questions before, during, or after. Lastly, there are two ultrasound techs at the Annapolis office that deserve a raise and idk their names. SGF feel free to call me and I can let you know what days I was in recently if you want to narrow down those two techs. ***This review will be duplicated under the Rockville, Annapolis, and Columbia office since I’m mentioning all three offices***